If you are unhappy with an item please email us at returns@AnIdealGift.com . Include your Order #, Name, Phone # and an explanation for the problem. A Customer Service Specialist will contact you within 24hrs.

Damaged:
Refunds or replacements will only be given if your order comes damaged. Claims must be made within 10 days of receipt of package. All packaging should be keep in case the shipping company needs to inspect the package.

Late Delivery:
If your order arrives late due to a shipping company (UPS, FedEx, USPS, etc.) delay you will be credited for shipping charges. This does NOT apply to delays due to weather or delivery attempts that are unsuccessful.

Hospital Deliveries:
Deliveries to hospitals are not recommended. Since, these shipments normally go to a general receiving department before being routed to the patients room we do not guarantee hospital deliveries. Sorry, no refunds will be given if the patient checks out or cannot be located.

Wrong Addresses:
Orders sent to a wrong or incomplete address are not guaranteed. Additional fees apply to fix and forward the package to the correct address.

Perishables:
Food items and perishables cannot be returned.

Shipping & Handling:
Orders are usually shipped via UPS ground, FedEx or US Priority Mail unless otherwise specified. Upon shipment, you will be e-mailed with the method of shipping, the tracking number, and estimated delivery date. Some of our products, you can track directly on our site in your control panel. You will be informed of the status of your order through the site. An email will be sent to the email address you specified during the registration process.

Express Services:
If you want your order shipped with faster service, please email us at sales@AnIdealGift.com for a shipping quote.

International orders:
We DO NOT ship ANY of our products internationally.

Return Policy:
We want you to be informed about the item(s) you are purchasing. Prior to making a purchase, please be sure to ask any questions you might have about your order.

If you are not completely satisfied with your purchase, you may return it in the original condition and packaging within 14 days of the Delivery Date. We regret that we are unable to refund original shipping costs. If the item was subject to free shipping, the actual shipping cost will be deducted from your refund. You are also responsible for return shipping costs. You may want to insure your return, we cannot be responsible for lost or misdirected returns.

Please inspect goods IMMEDIATELY. Any defects or damages MUST be reported within 7 business days of delivery date. PERSONALIZED items cannot be returned or exchanged. Any defective or damaged merchandise that is returned to An Ideal Gift for inspection must be properly packaged, An Ideal Gift will not be responsible for any further damages due to improper return packaging. Please call 1-215-788-7098 for Return Authorization. Returns will not be permitted without an RA number. Shipping charges incurred by customer for returns will be credited upon inspection and approval of the return by An Ideal Gift. An Ideal Gift will pay to ship replacements via UPS ground service only. Please advise your customers to place their gift and candle orders at least 3 weeks prior to their event date. This will help to alleviate rush-shipping charges.

All products carry their respective manufacturer\'s warranty.

All products carry their respective manufacturer's warranty.

Non defective products return are subject to a restocking charge of 20% of the purchase price.

For items damaged during shipping, contact us immediately for further instructions. To process the exchange or a return on damaged items you MUST keep the original box and all packaging. We will assume the return shipping charges for defective products.
You must e-mail us at returns@AnIdealGift.com to receive authorization. Unauthorized returns will not be accepted.

If you have any further questions, please don't hesitate to contact us at sales@AnIdealGift.com or click here to send email via online form.

The address show is only the office location. This is not the address to return items to. They will be refused and you will have to pay to ship them to the correct address. Please contact us for the return address and RMA number.

Returns: If you would like to return an item. Please email us at returns@AnIdealGift.com We will send you an Return Authorization (RA) number and the proper address to return your item to. Please include your order number.

We currently accept Visa, MasterCard, American Express using PayPal.com

Due to the variety of products we offer, we have set up a "per item" shipping strategy to help save you money. Our low pricing strategy provides you with a great deal including the delivery charges. Feel free to compare our prices and service with "other" internet stores. We will most likely beat any advertised price. Just send us a link to the better priced product with your name, and we'll look into it ASAP. If we can beat the price we will contact you as soon as possible and offer you the new price. Click here to send us an email

We do not ship products internationally.

We do not ship products to Canada.
We do not ship products to Alaska or Hawaii.