If you are unhappy with an item please email us, service@AnIdealGift.com. Include your Order #, Name, Phone # and an explanation for the problem. A Customer Service Specialist will contact you within 1-2 business days.

Damaged:
Refunds or replacements will only be given if your order comes damaged. Claims must be made within 10 days of receipt of package. All packaging should be keep in case the shipping company needs to inspect the package.

Personalized Items
Personalized Items CAN NOT BE RETURNED OR EXCHANGED FOR ANY REASON

Late Delivery:
If your order arrives late due to a shipping company (UPS, FedEx, USPS, etc.) delay you will be credited for shipping charges. This does NOT apply to delays due to weather or delivery attempts that are unsuccessful.

Hospital Deliveries:
Deliveries to hospitals are not recommended. Since, these shipments normally go to a general receiving department before being routed to the patients room we do not guarantee hospital deliveries. Sorry, no refunds will be given if the patient checks out or cannot be located.

Wrong Addresses:
Orders sent to a wrong or incomplete address are not guaranteed. Additional fees apply to fix and forward the package to the correct address.

Perishables:
Food items and perishables cannot be returned.